REFUND & RETURNED POLICY

1. Return and Exchange Eligibility

  • Returns and exchanges are accepted within 7 days of delivery.
  • Products must be unused, unopened, and in original packaging with all tags intact.
  • Products that have been opened, used, damaged, or are without original packaging will not be eligible for return or exchange.
  • Certain personal care items, skincare, cosmetics, or hygiene-related products are non-returnable due to safety and health regulations.

2. Process for Return or Exchange

  • To request a return or exchange, please contact our support team via WhatsApp at 03091234854 or email at Info.skinhub@gmail.com within 7 days of receiving your order.
  • Provide your Order Number and clear photos of the product if it is damaged, defective, or incorrect.
  • If your return request is approved, Skinhub will cover the shipping charges for both the pickup and the re-dispatch of the order.

3. Damaged or Incorrect Items

  • If you receive a damaged, defective, or wrong product, please inform us within 7 days of delivery.
  • Send photos and details to our support team to expedite your replacement or refund.

4. Refund Policy

We offer two options for refunds:

  1. Store Voucher: Get a voucher equal to your refund amount, valid for 3 months, redeemable at Skinhub.
  2. Cash Refund: If you prefer, a refund to your original payment method will be initiated within 48 to 72 hours after return approval.